More reports continue to come in of people being ripped off by the Container Refund Scheme and the amount of time wasted on trying to get refunds yet the Queensland Government remains silent as it handed off it’s responsibilities to a third party called Containers for Change.
The terms and conditions state that there can be no disputes once you drop off your containers for a refund. Furthermore Containers for Change offer the simple if ridiculous advice to go elsewhere if you’re not happy! Sure let’s waste more fuel and time for a pointless scheme that doesn’t achieve anything that it claims and to top it off they blame customers for being stupid and not knowing what containers can be recycled!
… some people still aren’t sure which containers are eligible and which are ineligible, she said.Container for Change
If people aren’t happy with the container refund point they have used, they should check what other operators are in their area.
‘Cash for cans’ faces teething problems
DESPITE having 12 months to watch how the cash for cans scheme works in the Tweed, organisers of the Gold Coast’s own version are still facing some serious teething problems.
The Queensland scheme, which incorporates recycling machines and bulk deposits, has been labelled a “rort” and a “rip-off’ by locals who have been short-changed.
The Gold Coast Sun has received multiple complaints from locals who say they have dropped off significant amounts of cans and bottles only to receive meagre amounts of money, and in some cases no money at all.
The Containers for Change scheme offers a 10-cent refund for each eligible container returned for recycling at one of the container refund points, but some locals call it a scam.
Roz Rowe, 50, from Coomera Waters deposited her recyclables at the Salvos store at Oxenford, where it was calculated she would receive a refund of $25.80.
However, she received a total sum of only $3.70 – 36 days after her deposit.
“I was assured payment it would take three to four days,” she said.
“This is a ridiculous amount of time for me to wait for money due.”
Ms Rowe then took $40 worth to the Envirobank on Siganto Drive at Helensvale, but they had run out of orange collection bags.
She then drove to Ashmore, but said the queue was “out the door”.
“By this stage, I had two agitated kids who did not want to wait the hour queue time so we came home. Petrol wasted, time wasted for nothing,” Ms Rowe said.
In a written complaint to Containers for Change, Ms Rowe said the issue was eventually resolved.
Kerry Charlwood from Oxenford complained after she dropped off nine large bags and received only $2.10.
“I put trust in this process,” she said. “My grandchildren have been working hard collecting these bottles and cans.
“I’m not the only person missing money too. The more people who complain, hopefully someone will do something about it.”
There have also been calls to expand the Ashmore depo, with some locals calling it “overloaded” and based on an “honour system”.
Ashmore local Anthony Nicholas wrote on the Containers for Change Facebook page, questioning the validity of the refund process and suggesting there was no way to accurately calculate the appropriate refund.
A Containers for Change spokeswoman said they would be “very concerned” to hear people were not getting correct refunds.
“If anyone believes this is the case they should contact our call centre on 134 242 and provide their scheme ID so we can track what has happened to the containers … some people still aren’t sure which containers are eligible and which are ineligible,” she said.
“If people aren’t happy with the container refund point they have used, they should check what other operators are in their area.”2nd of February 2019 | Tweed Daily News