The Next Generation of Queensland drivers licence is going to be digital but at what cost?

The Queensland Government not content with their last attempt at a smart drivers licence that will cost us a BILLION dollars by 2025 to 2030 is now creating another solution for a problem that doesn’t exist. It’s 2003 all over again as the bullshit starts to fly from the mouths of ministers. One of the big selling points of the “Smart Licence” that started in 2003 was the ability to control what information people could see but in the end we received a $1,000,000,000 version of the old drivers license on a new piece of plastic!

The new story of the digital drivers license starts in 2018 after yet another minister has read too much about blockchain and these new fangled digital wallets.

Queensland driver licences next in line for digital evolution

24th of October 2018 | Media Statements

Queenslanders use their driver licence to rent a house, open a bank account, book Airbnb, or check-in to a hotel. A digital driver licence will allow people to do all of this via their mobile device.

We’re not phasing out physical licences but we think people should be given the choice to have a digital option, if that’s their preference

Unlike a physical driver licence, the digital wallet gives you control about how much information you allow a third party to see, copy and retain.

A digital wallet can be more secure than a physical licence as security features include the ability to verify a digital wallet by scanning a QR code or similar.

A pilot for the digital wallet could be ready in second half of 2019.

There will also be the opportunity to include other services in the future, including allowing customers to change their address, renew their licence and pay their registration fees through the digital wallet.

This initiative aligns with Palaszczuk Government’s priority to deliver an easy to use and accessible digital service that meets the needs of the community.

Transport and Main Roads Minister Mark Bailey | 24th of October 2018

Mr Bailey said a procurement process to engage a vendor to develop a digital wallet and supporting platforms would start soon, with an industry briefing event being held on 26 October.

Great so just like the previous “smart” drivers licence project that was an utter failure because it was driven by the vendors we are going down the same path again. Why not work with the other states on this and come up with a system that works across all states and territories instead of going solo? Why not look at what they do overseas? And more to the point why not sort out all the issues with the current physical drivers licence and replace it with one that is much cheaper and uses current technology?


Planning for the future – Digital Wallet and Enabling Platforms

Since 1910 when paper driver licences were first introduced, Queenslanders have been using it for more than just driving. Driver licences are now used for a wide range of transactions, from renting a house, to purchasing medication, applying for a mortgage and booking a hotel. Businesses have made licences the dominant form of identity.

The Department of Transport and Main Roads are in the early stages of developing a convenient, safer, and smarter way for you to store your Queensland Government identification cards, like a driver licence or proof of age card, on a mobile device, instead of carrying a physical one.

The Digital Wallet provides a range of benefits:

  • Security—it’s more secure than a physical product and will include extra security features to ensure your data is protected against cybercrimes and theft. For example, if you lose your phone anyone finding it will have to by-pass your device security (if enabled) then the security in the digital wallet.
  • Control—You will be able to control what information you share with others. For example if you need to prove your age, the wallet will allow the person checking to see your photo and confirm your age, but not see your name or where you live.
  • Convenience—you will be able to update your details immediately, at any time of the day, and receive notifications when your licence is due.
  • Real time information—any changes to your licence will be immediately updated in the wallet.

What’s next
We’ve started the procurement process to engage vendor partners to develop the Digital Wallet and Enabling Platforms, with a pilot program to commence late 2019. The pilot will be developed in consultation with customers, police and other key stakeholders to ensure key features are accessible and are designed to meet the needs of the community. Following feedback from the pilot, the wallet will be implemented across the state. Additional features may be added in the future as customers’ and stakeholders’ needs arise.

About the program
The Customer Orientated Registration and Licencing program has been established to modernise Queensland’s registration and licensing system. The program aims to deliver digital and business solutions that simplify and improve the way our customers interact with us.

The program will focus on how to re-think service design from a human-centred approach, simplify processes, regulatory, legislative and policy drivers, and build the next generation of digital platforms that enable those outcomes, in partnership with our customers.

We’re establishing a Digital Wallet, and Enabling Platforms that will allow Queenslanders to have their driver licences and other Queensland Government issued products available digitally on their mobile devices should they choose to do so.

Program vision
The Department’s vision is “A single integrated transport network accessible to everyone”.

We have several key goals that form the core to enabling the Department’s vision:

  • A single view of our customer, for our customers
  • Simplify our process and policy/legislative drivers to make the customer experience better and our systems simpler
  • Connect our business, our partners and our customers
  • Exit our legacy platforms in a practical, sustainable way that adds value to our business
  • All of this is underwritten by the principles of faster, cheaper, better, safer outcomes of the program. The Digital Wallet and Enabling Platforms are the first steps to achieving these goals.

Partnering with industry
We are partnering with industry to develop a Digital Wallet and Enabling Platforms. The aim of this procurement activity is to engage vendor/s or a consortia to develop 2 solutions:

Digital Wallet
An application on a mobile device that can store credentials such as licences in a secure fashion. These credentials can be managed by the owner and provide access as well as pay for services and other products.

Enabling Platforms
A group of technologies that are used as a foundation platform to develop other applications, processes or technologies.

The Digital Wallet will need new foundation technology that will allow it to link credentials to products and services within our department. Once the pilot is complete, this Enabling Platforms can be used and leveraged by other services across the government sector as well as allow the department to transition its legacy platforms to support new ways of working.

For more information about the procurement of the Digital Wallet and Enabling Platforms opportunity, please email the ICT Procurement team.

Original page here

Will digital licences be available in QLD?

24th of October 2018 | RACQ

RACQ Head of Technical and Safety Policy Steve Spalding said this kind of technology would be an added convenience for drivers.

“Many of us are already cashless and using smartphones to pay for our goods and do our banking so this is clearly the next step,” Mr Spalding said.

“If we can get the security right – as we have with internet banking, this will really make it easier for many drivers who don’t want to carry so many cards around.

How is it an added convenience? It’s all very well to say these things but I cannot see how this is an added convenience. Cashless? How many people are really cashless, yet another buzzword to throw around.

And security for internet banking is clearly not “right” as it still has major flaws that need to be addressed. RACQ has raised none of the security issues but just fully supported this.

If you want to carry around less cards maybe the Queensland Government could deliver on all the promises it made with the previous driver licence project that the RACQ supported despite it being a total failure at a huge cost the motorists that RACQ claims to represent.

RACQ could spend some time looking at other countries and how they managed drivers licences and other ID along with the risks before supporting the Queensland Government.

Here are some questions you could ask and get answers to for the Motorists you “claim” to represent.

Questions that haven’t be asked by the media, the RACQ or anyone else regarding the “digital” driver licence

  • What happens if your mobile has a flat battery?
  • How can emergency services access the digital card if they can’t unlock you phone at the scene of an accident?
  • What happens if you travel overseas or to another state where they don’t recognise your “digital” drivers licence?
  • How much is the “digital” drivers licence going to cost?
  • What happens if your “digital” licence is compromised and used to hire vehicles, tools and trailers? Who is liable for this?
  • How does the person accepting the licence keep a record of it? Now they can scan it, photocopy it or take a photo but what happens with a digital licence?
  • What will be the cost to modify systems for businesses who use licences for ID such are renting a car, house, trailer or tools.
  • What happens if a business refuses to accept the “digital” drivers licence?
  • What happens if your phone is lost and is unlocked?
  • What if you phone is stolen and unlocked?
  • If you get pulled over by the police will they need to take your phone back to their vehicle in an unlocked state and given that this allows the police to look through your phone legally now what legislation is going to be in place to protect drivers?
  • What if the police when looking at your phone at the drivers licence see a message come up that indicated possible criminal activity, are there going to be safeguards in place for all or just some types of crime?
  • What if there is no internet when you need to show your drivers licence?
  • What if the TMR systems are down and you need to show your drivers licence?
  • What role will the company providing this service have in being able to access and alter licence information?
  • Will there be a 24 hour helpline in the event of problems?
  • Will this digital drivers licence be location aware and track your movements?

Other States

Each state has a completely different approach using a different vendor and a different method of implementation along with different features.

South Australia

Total spent on digital drivers licence so far $1.919 million.

(for the app with Appvation)

Dropped their previous app which had 270,000 users called EzyReg.

“Premier Jay Weatherill said physical licences and other passes would remain available for the foreseeable future.”

Digital Pass and Licence

Do you still need a physical card?
While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.

An organisation or business may request that you present your physical licence, so it is recommended that you continue to carry your physical licence with you just in case, especially when you travel interstate or overseas.

New South Wales

Based on blockchain technology. Why? Because they can. $$$$

Total spent on digital drivers licence so far $17.8 million

  • Invested $8.5 million in the 2017-2018 budget towards the rollout of digital drivers licences and the Dubbo trial.
  • $9.3 million in the 2018-2019 budget to rollout across the state by the end of 2019.

If the driver’s phone has a flat battery, cracked screen or other problems that mean that card details cannot be read they will be treated the same as failing to product a physical licence.

Digital Driver Licence

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